Behavioral Health Connection is an extremely robust and feature-rich EMR/EHR.  In fact, BHC has so many features, it's difficult to describe them all on a short page. 

This page lists every feature currently available in BHC. And remember: if there is any feature you'd like, we can custom-build it for you!

Simply contact us today to get started.

Managing Staff & Staff Features

• Multiple levels of "roles" in the system, dictating levels of permissions
• Basic staff users have optional "supervisors"
• Supervisors are able to "approve" or "reject" submitted content, like assessments or service notes
• Secure (HIPAA-compliant) messaging between staff members
• Keep track of staff HR details (pay, emergency contacts, etc)
• Keep track of staff certifications and credentials
  • Supervisors & Admins are notified by email when staff certifications are nearing expiration
• Staff can clock in and out, with messages.
  • Easy reports on clock in/out available
• Easily manage and assign clients/patients to users, to be part of their "caseload"
• Easily manage teams of staff members, supervisor(s), and clients

Managing Clients (aka Patients) & Client-Related Features

• Create telehealth (video chat) appointments with clients as well as in-office
• Clients can receive appointment reminders through email or text messages (additional fees may apply)
• Keep track of lots of client data, including funding sources (ex: insurance, cash, etc)
• See a complete history of all appointments, alerts, and documentation
• Group an appointment with documentation, notes, etc, into "encounters"
• Make use of eight built-in assessments, or request your own to be custom-built
• Leave comments and appointment reviews per client
• Easily document goals, objectives, and interventions to be linked to service notes & assessments
• Document service authorizations (aka prior authorizations)
  • Track how many "units" remain for each based on service codes & modifiers already used
• Create service notes which are directly billable to client insurance
  • Service Notes can also be "group" notes, which apply to more than one client
• Upload patient-specific documents (like scans of signed paperwork)
• "Send" electronic documentation to the Client Portal for the client to electronically sign
  • The signed document is automatically saved as a PDF under the client's profile
• Create appointments with clients which are visible agency-wide

System & Administrative Features

• Receive alerts & secure messages in-system, as well as emails externally if enabled
• Upload agency-wide documents which are visible for all users, and not tied to any particular client
• Numerous helpful reports for keeping track of workflow states (what has been approved or not) as well as usage metrics by the staff
  • Custom reports easily created upon request
• Agencies can have multiple, unlimited "locations," which both staff members and clients assigned to locations
• Manage unlimited "Programs." Ex: "Substance Abuse", "Therapeutic Day Treatment", etc.
  • Clients' Service Authorizations can then be assigned to programs
• Manage Service Codes and Service Code Modifiers
  • Easily state how many minutes of time equate to a "unit" of service
  • Easily set a daily maximum of units per service code
• Unlimited Service Rates - Includes Service Code + Modifiers, as well as a price rate
  • Ex: 90832U2U6 - Individual Counseling (30 Minutes) - $64.95
• Unlimited "Service Groups" - collections of Service Rates for convenience
• Special administrative settings
  • Define your own clinician license types
  • Define your own document categories (ex: Administrative, Medical, Misc)
  • Set time limits to submit Service Notes for basic users
    • Ex: Basic users must submit a Service Note within 3 days of performing the service
• Specify permissions granted to "auditors," as far as what they are able to view or do in the system
• Select through our extensive list of payers / billing sources. Almost every insurance plan in the US is available, and if any are missing they can be added at no charge
• Establish different "eBilling Profiles" for different providers
  • This way, you can have multiple providers with their own NPI's and EIN's for electronic billing

Client Portal

• Clients have the option of logging in to their own portal, included at no extra charge with your subscription
• Staff can "send" assessments and other documents to clients to electronically sign and return as an immutable PDFs, saved under the client's profile
• Clients can see upcoming appointments
• Clients can see and start upcoming telehealth (video chat) appointments
• Complete history of all client-signed documents available 24/7
• Clients can manage more than one person
  • For example, a parent can manage their children's profiles, or an adult caretaker can manage their parent's, etc

Security & HIPAA

• We take security and privacy very seriously
• All communications and data is managed using HIPAA-compliant techniques
• Servers are rated yearly for SOC-2 or SOC-3 compliance
  • This is the highest level of security rating in the industry
  • Servers are physically locked in cages, with both technological and human security measures in place
• All data and files are stored encrypted, per HIPAA regulations
• Users are automatically logged out if not using the system
• Complex user passwords are enforced

Please Contact Us Today if you have any questions regarding our features!  Or, start your 30-day free trial right away.